Policies

Shipping Policy

At El Molcajete de México, all our products are handmade and require a preparation time of 1 to 3 business days before shipping.

National Shipments (Mexico):

  • Estimated delivery time: 2 to 8 business days , depending on the destination.

  • Shipping costs are calculated at checkout.

International Shipping:

  • Delivery time may vary depending on the country and type of service selected.

  • The customer is responsible for any customs duties or taxes incurred in their country at the time of delivery.

Tracking and monitoring: Once your order has been shipped, you will receive an email with the tracking number. It is the customer's responsibility to monitor their package.

Incorrect addresses or returned packages: If the package is returned to our workshop due to an incorrect address or lack of information, the customer will be responsible for the cost of the new shipment.

Warranty for Damage or Loss

Our products are shipped perfectly protected. In case of:

Damaged product:
If your product arrives damaged, you have up to 24 hours after receiving it to report it to aldo.cortesgz@gmail.com, including clear photographs of the damage. We will send you a replacement at no additional cost .

Lost package:
If your package hasn't arrived and the tracking shows no progress, please contact us at aldo.cortesgz@gmail.com. We will file a report with the shipping company and, after validation, we will send you another product or a refund in the form of a coupon, according to your preference.

Exchanges and Returns

As these are handcrafted and limited edition pieces, we do not accept returns for change of mind.

A replacement or refund (in the form of a gift voucher) will only be issued in the following cases:

  • The product received does not match the one you ordered.

  • It arrived with visible damage (reported within the first 24 hours).

  • The package was lost during shipping.

The validity of the refund coupons will be 30 calendar days .

Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products, and other updates.

CONSENT

How do you obtain my consent? When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or process a return, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to opt out.

How can I withdraw my consent? If after accepting you change your mind, you can withdraw your consent for us to contact you, or for the collection, use or disclosure of your information, at any time, by contacting us at: aldo.cortesgz@gmail.com.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payments:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the purchase transaction. After it is completed, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by stores and their service providers. For a clearer understanding, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

THIRD-PARTY SERVICES

In general, the third-party services we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled. In particular, remember that some providers may be located in or have facilities in a different jurisdiction than either you or us. So, if you choose to proceed with a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. Links: When you click on links in our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it. If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell you products.

QUESTIONS AND CONTACT INFORMATION If you want to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact: a.cortesgz@gmail.com.